Enhance your Oncology Nurse-led Telephone Triage Assessment

Enhance your Oncology Nurse-led Telephone Triage Assessment
From £199+VAT Online 5 CPD hours
Online Course, 5 CPD hours
Thu 27 Feb 2025 09:00-15:30

Update your clinical practice and improve your management of patients

Specifically created for Advanced Clinical Nurse Practitioners in Acute Oncology and Immunotherapy

This online course will provide practical tools, crucial guidance and transferable skills to ensure safe, competent and timely remote triaging of patients. By delving into interactive and hands-on tasks you will be sure to leave this immersive day with confidence having mastered your new skills, ready to implement in your triage process.

A unique opportunity for expert guidance, case-study based learning and peer support

Are you continually striving to improve your management of patients accessing your assessment hotline? Would you benefit from practical, structured and tested guidance that will work in your service? If yes, then this online course is for you. Book your place and refocus on:

  • How to become a telephone triage detective
  • Navigating the unknown during virtual consultations
  • Developing effective assessment tools
  • Solidifying triage pathways
  • Guidance on how to ensure sustained competency
  • Exploring effective teamworking in triage

Take away useful techniques and new processes to develop your nurse-led telephone assessment

  •  Evidenced based examples and referrals: providing appropriate triage, referral and sign posting
  •  Interactive presentations: formalise your triage hotline and ensure safe, competent assessment
  •  Closed room discussions: benchmark and engage with your fellow attendees
  •  Agreed action plan: leave the forum with the confidence to make changes

This course is available for in-house training

Available as bespoke training to teams of 30+ people. Please do contact us if you would like this course delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.

9:00
Join, tech support and opportunity to network in breakout rooms
9:30
Introduction, instructions and leader’s opening remarks
Ali Hodge, Acute Oncology and Immunotherapy Advanced Clinical Practitioner, University Hospitals Sussex NHS Foundation Trust.
9:40
How to become a telephone triage detective
  • Determining the difference between nursing versus consultant triaging
  • How to build and develop your triage assessment skills
  • Understanding the complexities around triage and knowing when to investigate further
10:30
Interactive discussion: Navigating the unknown during your virtual triage consultation
  • What investigative tools do you use when approaching unfamiliar triaging?
  • When should you go for help to ensure patients are triaged safely?
  • How do you follow the correct referral pathway for your more complex patients?
Opportunity for attendees to share their experiences in meeting rooms, then return to the main conference to feedback with the course leader
10:50
Screen break
11:00
Interactive discussion feedback: Navigating the unknown during your virtual triage consultation
11:10
Developing your assessment tools and solidifying your triage pathway
  • Explore the UKONS risk assessment tool with your hotline
  • Understand why tools are important for competency
  • How to optimise your triage tool to improve appropriateness of care
  • Formalise your referral pathways and building confidence in your decision making
12:00
Interactive action planning: Assess and enhance your current assessment tool
12:30
Morning question and answer session
12:45
Lunch break
1:30
Continue your teams’ competencies and education
  • Guidance for continuing your education and how to ensure sustained competency
  • Regular updates for your clinical practice: build your own CPD portfolio
  • Supporting your team with additional training requirements
1:45
Effective team working in triage
  • Compassionate team leadership and emotional intelligence
  • Psychological safety in teamwork: reflexivity and reflective practice
  • Communicating with your staff: challenging conversations and consequences
2:20
Screen break
2:30
Interactive task: Reflecting on your existing communication skills
3:20
Question and answer session
3:30
Chair’s closing remarks and close of course

Be guided by your expert course leader

This unique training will share practical tools driven by experience and will be brought to life by Ali Hodge. Ali has recently been described as “extremely helpful with her current empathy and understanding of the complexities surrounding triage”. Others who have benefited from her online training wrote; “I really liked Ali's 'real-world' stance on the challenges we all face” and “I love that Ali was so animated, passionate and realistic about what is achievable with current NHS resources”.

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Ali Hodge

Acute Oncology and Immunotherapy Advanced Clinical Practitioner
University Hospitals Sussex NHS Foundation Trust

Pricing structure

  • £249+VAT - one NHS or Public Sector place when booked by Friday 17th January 2025
  • £299+VAT - one NHS or Public Sector place when booked after Friday 17th January 2025
  • £199+VAT (each) - 2 or more NHS or Public Sector places

You can reserve a no-obligation place whilst you apply for funding.

If your funding has not yet been secured or you would like to hold your place with no obligation whilst waiting for your study leave to be approved, you can reserve your place with us. Please email the reservations team at SBK Healthcare with your details:

  • Booking contact: name, job title, department, email and telephone number
  • Event(s) to reserve for: title and date
  • Delegate details (for each delegate): name, job title, department, email and telephone number
  • Organisation details: name and address

Alternatively you can make a confirmed booking by emailing the above information to the bookings team.

Once you have booked your place, SBK Healthcare will correspond with you using the email address you provided at the time of booking. Within one week of the online training taking place, you will be sent final details of the course including a full agenda, programme timings and your Zoom joining instructions. This email will include a joining link that can be used to access the course.

If you have not received your email two days before your event, do check your junk folder then contact SBK Healthcare on 01732 897788.

Practice sessions are available. If you would like to attend a zoom practice session before the event takes place, please let us know by emailing bookings@sbk-healthcare.co.uk. You will have the opportunity to meet an SBK Healthcare staff member who will ensure you are able to access zoom, that your camera and microphone work and you are fully set-up for the day. This is optional but if you do wish to attend, please use the same device that you plan to use on the day.

On the day, when registration starts, you will be able to join the course by initially entering a waiting room when there may be a short wait. The forum will include screen breaks, as well as topic themed interactive sessions which will take place in the breakout rooms.

Click here to view the specially created 5-minute video that will walk you through how to get the most out of attending your SBK Healthcare interactive online forum.

Certification of attendance

A certificate for Continuing Professional Development will be given to every fully registered participant who completes the course, as a record of your continuing professional training and development.

Registration fees

You will be sent an instant payment option or invoice on registration. Your payment is required in advance. If your fee has not been received prior to the event, and you are not able to provide a PO or proof of payment, you will be asked to make a credit or debit card payment on the day.

Modify registration

To let us know if your details are not correct when you have already registered, please email the bookings team.

Cancellations and substitutions

A full refund of fees will be made only for cancellations received within the first 48 hours of the booking being made. Notice of cancellation must be received in writing by emailing the bookings team at SBK Healthcare. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. Substitution attendees for delegates unable to attend after registering are acceptable at any time.

Event changes

It may be necessary for reasons beyond the control of the conference organisers to alter the content, speakers or the timing of the programme. We will endeavor to keep you abreast of such changes but any unavoidable change to the format will not constitute a reason to refund the fee. Should the event be postponed, we will endeavor to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.

Privacy notice

To view the details on how your data is being collected and used, please view our Privacy policy.

Expected attendees

This course has been designed to meet the needs of all experience levels. It has been specifically created for Clinical Nurse Practitioners in NHS Acute Oncology and Immunotherapy teams.

Past attendee feedback

If you choose to attend you will be in good company with over 500 NHS professionals taking part in our online oncology events in the past 2 years including this course back in October 2024. Our focussed online forums have received excellent feedback – but don’t take our word for it!

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I feel much more confident about the triage of my patients. I did not realise that I have been using the tool without knowing. I will along with my colleagues be implementing this to our service
- Enhance your Oncology Nurse-led Telephone Triage Assessment, October 2024
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This course has been very informative and well planned. It has given me great confidence in my current practice, yet allowing me to develop further and taking shared ideas back to my practice
- Enhance your Oncology Nurse-led Telephone Triage Assessment, October 2024
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The course gave me the opportunity to learn from other specialties to know what they do in their various roles
- Enhance your Oncology Nurse-led Telephone Triage Assessment, October 2024
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Very informative and very educative, providing enhanced knowledge
- Enhance your Oncology Nurse-led Telephone Triage Assessment, March 2024
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It was well organised and interesting good at self-reflections on practice
- Enhance your Oncology Nurse-led Telephone Triage Assessment, March 2024
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Very informative, makes you more aware of how other trusts work, well delivered, certainly gives confidence to explore your triage assessments and how to gain more knowledge and different ideas for triage
- Enhance your Oncology Nurse-led Telephone Triage Assessment, April 2023

Why sponsor an Oncology National Networking Forum

Our role at SBK Healthcare is to bring industry together with healthcare professionals so that you can educate and inform your audience. These trail-blazing oncology delivery forums offer dedicated presentations, Q&A, networking and discussion time, each sponsor will be fully immersed into the event and able to effectively engage with your NHS audience.

Interested in having your own event, managed by us?

SBK Healthcare also provides in-house forums. Working closely with you as the client we can research, produce, market and deliver the conference or online forum that best suits the audience and meets your goals.

Reach out today

If you would like more information on our sponsorship options an in-house forum or if you wish to discuss your needs and what solutions may be appropriate for your business, please contact:
Sarah Kemm
Contact: 01732 897788
Email: sarah.kemm@sbk-healthcare.co.uk