Enhance your Oncology Nurse-led Telephone Triage Assessment

Enhance your Oncology Nurse-led Telephone Triage Assessment
Past event
Thu 27 Feb 2025

This event was specifically created for Advanced Clinical Nurse Practitioners in Acute Oncology and Immunotherapy and provided practical tools, crucial guidance and transferable skills to ensure safe, competent and timely remote triaging of patients. By delving into interactive and hands-on tasks the attendees left this immersive day with confidence having mastered their new skills, ready to implement into their triage process.

A unique opportunity for expert guidance, case-study based learning and peer support

Prior to attendance, the attendees had found themselves continually striving to improve their management of patients accessing the assessment hotline. Feeling they would benefit from practical, structured and tested guidance that will work in their service, this online course was for them! On the day the refocus was on:

  • How to become a telephone triage detective
  • Navigating the unknown during virtual consultations
  • Developing effective assessment tools
  • Solidifying triage pathways
  • Guidance on how to ensure sustained competency
  • Exploring effective teamworking in triage

This course is available for in-house training

Available as bespoke training to teams of 30+ people. Please do contact us if you would like this course delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.

9:00
Join, tech support and opportunity to network in breakout rooms
9:30
Introduction, instructions and leader’s opening remarks
Ali Hodge, Acute Oncology and Immunotherapy Advanced Clinical Practitioner, University Hospitals Sussex NHS Foundation Trust.
9:40
How to become a telephone triage detective
  • Determining the difference between nursing versus consultant triaging
  • How to build and develop your triage assessment skills
  • Understanding the complexities around triage and knowing when to investigate further
10:30
Interactive discussion: Navigating the unknown during your virtual triage consultation
  • What investigative tools do you use when approaching unfamiliar triaging?
  • When should you go for help to ensure patients are triaged safely?
  • How do you follow the correct referral pathway for your more complex patients?
Opportunity for attendees to share their experiences in meeting rooms, then return to the main conference to feedback with the course leader
10:50
Screen break
11:00
Interactive discussion feedback: Navigating the unknown during your virtual triage consultation
11:10
Developing your assessment tools and solidifying your triage pathway
  • Explore the UKONS risk assessment tool with your hotline
  • Understand why tools are important for competency
  • How to optimise your triage tool to improve appropriateness of care
  • Formalise your referral pathways and building confidence in your decision making
12:00
Interactive action planning: Assess and enhance your current assessment tool
12:30
Morning question and answer session
12:45
Lunch break
1:30
Continue your teams’ competencies and education
  • Guidance for continuing your education and how to ensure sustained competency
  • Regular updates for your clinical practice: build your own CPD portfolio
  • Supporting your team with additional training requirements
1:45
Effective team working in triage
  • Compassionate team leadership and emotional intelligence
  • Psychological safety in teamwork: reflexivity and reflective practice
  • Communicating with your staff: challenging conversations and consequences
2:20
Screen break
2:30
Interactive task: Reflecting on your existing communication skills
3:20
Question and answer session
3:30
Chair’s closing remarks and close of course

The expert course leaders

This unique training shared practical tools driven by experience and was brought to life by Ali Hodge and Rebecca Davies. Ali has been described as “extremely helpful with her current empathy and understanding of the complexities surrounding triage”. Others who have benefited from her online training wrote; “I really liked Ali's 'real-world' stance on the challenges we all face” and “I love that Ali was so animated, passionate and realistic about what is achievable with current NHS resources”.

Ali Hodge

Acute Oncology and Immunotherapy Nurse Consultant
University Hospitals Sussex NHS Foundation Trust

Rebecca Davies

Cancer Matron, SACT Unit
University Hospitals Sussex NHS Foundation Trust

Who came?

This course was designed to meet the needs of all experience levels. It was specifically created for and attended by Clinical Nurse Practitioners in NHS Acute Oncology and Immunotherapy teams.

Past attendee feedback

Over 500 NHS professionals have taken part in our online oncology events in the past 2 years, including this course which was also ran in April 2023, March 2024 and October 2024. Our focused online forums have received excellent feedback – but don’t take our word for it!

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"Ali and Rebecca were excellent, engaging and clearly knew their subject which was fabulous, effortlessly shared their expertise"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, February 2025
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"I would recommend this course, very informative"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, February 2025
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"Good day, nice to hear other organisations experiences"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, February 2025
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"I feel much more confident about the triage of my patients. I did not realise that I have been using the tool without knowing. I will along with my colleagues be implementing this to our service"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, October 2024
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"This course has been very informative and well planned. It has given me great confidence in my current practice, yet allowing me to develop further and taking shared ideas back to my practice"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, October 2024
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"The course gave me the opportunity to learn from other specialties to know what they do in their various roles"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, October 2024
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"Very informative and very educative, providing enhanced knowledge"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, March 2024
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"It was well organised and interesting good at self-reflections on practice"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, March 2024
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"Very informative, makes you more aware of how other trusts work, well delivered, certainly gives confidence to explore your triage assessments and how to gain more knowledge and different ideas for triage"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, April 2023

Why sponsor an Oncology National Networking Forum

Our role at SBK Healthcare is to bring industry together with healthcare professionals so that you can educate and inform your audience. These trail-blazing oncology delivery forums offer dedicated presentations, Q&A, networking and discussion time, each sponsor will be fully immersed into the event and able to effectively engage with your NHS audience.

Interested in having your own event, managed by us?

SBK Healthcare also provides in-house forums. Working closely with you as the client we can research, produce, market and deliver the conference or online forum that best suits the audience and meets your goals.

Reach out today

If you would like more information on our sponsorship options an in-house forum or if you wish to discuss your needs and what solutions may be appropriate for your business, please contact:
Sarah Kemm
Contact: 01732 897788
Email: sarah.kemm@sbk-healthcare.co.uk