Designed for NHS professionals leading oncology nurse-led telephone assessments: this online course provided practical tools, crucial guidance and new skills to ensure safe, competent and timely remote triaging of patients. By delving into interactive and hands-on tasks attendees left this immersive day having mastered new skills, ready to implement in their triage process.
Key learning outcomes
- How to become a telephone triage detective
- Navigating the unknown during your virtual triage consultation
- Developing your assessment tools and solidifying your triage pathway
- Assessing and enhancing your current assessment tool
- Triaging in the dark: improving communication
- Continuing your teams’ competencies and education
Useful techniques and new processes to develop your nurse-led telephone assessment
- Evidenced based examples and referrals: providing appropriate triage, referral and sign posting
- Interactive presentations: formalise your triage hotline and ensure safe, competent assessment
- Closed room discussions: benchmark and engage with your fellow attendees
- Agreed action plan: leave the forum with the confidence to make changes
This course is available for in-house training
Available as bespoke training to teams of 30+ people. Please do contact us if you would like this course delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.
| 9:00 |
Join, tech support and opportunity to network in breakout rooms
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| 9:30 |
Introduction, instructions and leader’s opening remarks
Ali Hodge, Acute Oncology and Immunotherapy Advanced Clinical Practitioner, University Hospitals Sussex NHS Foundation Trust. Ali will be joined by Steve Bass, Lead Nurse End of Life Care, University Hospitals Sussex NHS Foundation Trust.
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| 9:40 |
How to become a telephone triage detective
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| 10:30 |
Interactive discussion: Navigating the unknown during your virtual triage consultation
Opportunity for attendees to share their experiences in meeting rooms, then return to the main conference to feedback with the course leader
|
| 10:50 |
Screen break
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| 11:00 |
Interactive discussion feedback: Navigating the unknown during your virtual triage consultation
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| 11:10 |
Developing your assessment tools and solidifying your triage pathway
|
| 12:30 |
Lunch break
|
| 1:15 |
Continue your teams’ competencies and education
|
| 1:35 |
Interactive action planning: Assess and enhance your current assessment tool
Bring your triage assessment process along and your course leader, Ali Hodge, will work with you to hone your tool and ensure you have the best possible practices in place to provide high quality and accurate triage and referral of your patients.
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| 1:45 |
Effective team working in triage
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| 2:20 |
Screen break
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| 2:30 |
Interactive task: Reflecting on your existing communication skills
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| 3:20 |
Question and answer session
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| 3:30 |
Chair’s closing remarks and close of course
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Share in first-hand experience
This unique training shared practical tools driven by experience and was brought to life by Ali Hodge. Ali has been described as “extremely helpful with her current empathy and understanding of the complexities surrounding triage.” Others who have benefited from her online training wrote; “I really liked Ali's 'real-world' stance on the challenges we all face” and “I love that Ali was so animated, passionate and realistic about what is achievable with current NHS resources.”
Ali Hodge
Acute Oncology and Immunotherapy Advanced Clinical Practitioner
University Hospitals Sussex NHS Foundation Trust
Steve Bass
Lead Nurse End of Life Care
University Hospitals Sussex NHS Foundation Trust
Who came?
This online interactive course is ideal for NHS professionals working across Haematology, Acute Oncology, SACT, Immuno-Oncology or other Oncology services, who utilise telephone and virtual assessments. On the day we saw attendance from the likes of:
- Lead Nurses, Nurse Consultants, Clinical Nurse Specialists, Matrons and Sisters
- Medical Managers and Service Managers
- Practice Educators
Past attendee feedback
Why sponsor an Oncology National Networking Forum
Our role at SBK Healthcare is to bring industry together with healthcare professionals so that you can educate and inform your audience. These trail-blazing oncology delivery forums offering dedicated presentation, Q&A, networking and discussion time, each sponsor will be full immersed into the event and able to effectively engage with your NHS audience.
Interested in having your own event, managed by us?
SBK Healthcare also provides in-house forums. Working closely with you as the client we can research, produce, market and deliver the conference or online forum that best suits the audience and meets your goals.
Reach out today
If you would like more information on our sponsorship options an in-house forum or if you wish to discuss your needs and what solutions may be appropriate for your business, please contact:
Sarah Kemm
Contact: 01732 897788
Email: sarah.kemm@sbk-healthcare.co.uk