Enhance your Oncology Nurse-led Telephone Triage Assessment

Enhance your Oncology Nurse-led Telephone Triage Assessment
Past Event
Thu 29 Feb 2024

Designed for NHS professionals leading oncology nurse-led telephone assessments: this online course provided practical tools, crucial guidance and new skills to ensure safe, competent and timely remote triaging of patients. By delving into interactive and hands-on tasks attendees left this immersive day having mastered new skills, ready to implement in their triage process.

Key learning outcomes

  •  How to become a telephone triage detective
  •  Navigating the unknown during your virtual triage consultation
  •  Developing your assessment tools and solidifying your triage pathway
  •  Assessing and enhancing your current assessment tool
  •  Triaging in the dark: improving communication
  •  Continuing your teams’ competencies and education

Useful techniques and new processes to develop your nurse-led telephone assessment

  •  Evidenced based examples and referrals: providing appropriate triage, referral and sign posting
  •  Interactive presentations: formalise your triage hotline and ensure safe, competent assessment
  •  Closed room discussions: benchmark and engage with your fellow attendees
  •  Agreed action plan: leave the forum with the confidence to make changes

This course is available for in-house training

Available as bespoke training to teams of 30+ people. Please do contact us if you would like this course delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.

9:00
Join, tech support and opportunity to network in breakout rooms
9:30
Introduction, instructions and leader’s opening remarks
Ali Hodge, Acute Oncology and Immunotherapy Advanced Clinical Practitioner, University Hospitals Sussex NHS Foundation Trust. Ali will be joined by Steve Bass, Lead Nurse End of Life Care, University Hospitals Sussex NHS Foundation Trust.
9:40
How to become a telephone triage detective
  • Determining the difference between nursing versus consultant triaging
  • How to build and develop your triage assessment skills
  • Understanding the complexities around triage and knowing when to investigate further
10:30
Interactive discussion: Navigating the unknown during your virtual triage consultation
  • What investigative tools do you use when approaching unfamiliar triaging?
  • When should you go for help to ensure patients are triaged safely?
  • How do you follow the correct referral pathway for your more complex patients?
Opportunity for attendees to share their experiences in meeting rooms, then return to the main conference to feedback with the course leader
10:50
Screen break
11:00
Interactive discussion feedback: Navigating the unknown during your virtual triage consultation
11:10
Developing your assessment tools and solidifying your triage pathway
  • Explore the UKONS risk assessment tool with your hotline
  • Understand why tools are important for competency
  • How to optimise your triage tool to improve appropriateness of care
  • Formalise your referral pathways and building confidence in your decision making
12:30
Lunch break
1:15
Continue your teams’ competencies and education
  • Guidance for continuing your education and how to ensure sustained competency
  • Regular updates for your clinical practice: build your own CPD portfolio
  • Supporting your team with additional training requirements
1:35
Interactive action planning: Assess and enhance your current assessment tool
Bring your triage assessment process along and your course leader, Ali Hodge, will work with you to hone your tool and ensure you have the best possible practices in place to provide high quality and accurate triage and referral of your patients.
1:45
Effective team working in triage
2:20
Screen break
2:30
Interactive task: Reflecting on your existing communication skills
  • Hone your communication skills and overcome absence of non-verbal cues
  • Ensuring your virtual and telephone assessments are safe and competent
  • Interactive task: Put your new communication skills into practice
3:20
Question and answer session
3:30
Chair’s closing remarks and close of course

Share in first-hand experience

This unique training shared practical tools driven by experience and was brought to life by Ali Hodge. Ali has been described as “extremely helpful with her current empathy and understanding of the complexities surrounding triage.” Others who have benefited from her online training wrote; “I really liked Ali's 'real-world' stance on the challenges we all face” and “I love that Ali was so animated, passionate and realistic about what is achievable with current NHS resources.”

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Ali Hodge

Acute Oncology and Immunotherapy Advanced Clinical Practitioner
University Hospitals Sussex NHS Foundation Trust
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Steve Bass

Lead Nurse End of Life Care
University Hospitals Sussex NHS Foundation Trust

Who came?

This online interactive course is ideal for NHS professionals working across Haematology, Acute Oncology, SACT, Immuno-Oncology or other Oncology services, who utilise telephone and virtual assessments. On the day we saw attendance from the likes of:

  •  Lead Nurses, Nurse Consultants, Clinical Nurse Specialists, Matrons and Sisters
  •  Medical Managers and Service Managers
  •  Practice Educators

Past attendee feedback

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"Thank you for a new set of knowledge provided. It is definitely appreciated"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, October 2022
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"Very informative, great session"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, October 2022
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"Great day, wonderful teaching sessions by Ali & Steve & well organised by Emma. Hope you will produce more sessions, so we can encourage people to attend"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, October 2022
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"Really good day. Well organised. Great speakers, really passionate professionals. Really well delivered topics to support and improve the patient experience alongside promoting staff wellbeing in a demanding service. Great how everyone got involved to enhance the learning experience"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, October 2022
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"I thought this forum was great, there is very little education and support around telephone triage in cancer care so this forum has been really beneficial in building confidence and confirming what we do in our organisation is correct"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, October 2022
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"I found this very helpful. It confirmed that most of us have the same issues. Nice to hear how others deal with signposting and assessment. It was nice to have confirmation that we are all on the correct track and the importance of using the UKONs tool"
- Enhance your Oncology Nurse-led Telephone Triage Assessment, May 2022

Why sponsor an Oncology National Networking Forum

Our role at SBK Healthcare is to bring industry together with healthcare professionals so that you can educate and inform your audience. These trail-blazing oncology delivery forums offering dedicated presentation, Q&A, networking and discussion time, each sponsor will be full immersed into the event and able to effectively engage with your NHS audience.

Interested in having your own event, managed by us?

SBK Healthcare also provides in-house forums. Working closely with you as the client we can research, produce, market and deliver the conference or online forum that best suits the audience and meets your goals.

Reach out today

If you would like more information on our sponsorship options an in-house forum or if you wish to discuss your needs and what solutions may be appropriate for your business, please contact:
Sarah Kemm
Contact: 01732 897788
Email: sarah.kemm@sbk-healthcare.co.uk